Help and contact

Talk to a human

Choose the channel that matches the problem. Include your Cardify account email and any relevant order number, but never send a password, sign-in token or full payment details.

Customer support

For account help, orders, delivery, returns, faulty cards or general questions, email support@cardify.games.

Include screenshots only if they do not expose another person's data.

Privacy rights and complaints

For access, correction, export, erasure, objection or a complaint about how we used personal data, email privacy@cardify.games.

We may ask you to confirm control of the Cardify account. You can also complain independently to the ICO.

Report a security issue

Email security@cardify.games with a clear description, affected URL and safe reproduction steps. Do not access, change or download another customer's data, disrupt the service, or publish an unresolved vulnerability.

We will acknowledge a credible report, investigate it and keep you updated as the risk allows. This channel is for defensive reporting, not urgent personal safety emergencies.

Response expectations

We aim to acknowledge ordinary support within two working days and security reports sooner where possible. Statutory privacy requests are handled without undue delay and normally within one month after any necessary identity check.